Shipping & Returns
Shipping Information
We ship all physical manuals, guidebooks, posters, and training materials quickly so your team always has access to the latest compliance resources.
Processing Times
Orders are typically processed within 1–2 business days. Large-volume or custom orders may require additional processing time.
Shipping Methods
We offer several shipping options at checkout, including standard, expedited, and overnight delivery. All shipping rates are calculated based on weight, destination, and selected service.
Delivery Timeframes
Delivery estimates are provided at checkout but are not guaranteed. Carrier delays, weather, and unforeseen events may affect delivery schedules. Once your order has shipped, you will receive tracking information by email.
International Shipping
International orders may be subject to additional duties, taxes, or customs fees. These fees are the responsibility of the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, contact us within 7 business days so we can assist with a replacement or claim.
Returns & Exchanges
We want every customer to feel confident ordering compliance materials from us. If something isn’t right, we’ll work with you to make it right.
Return Eligibility
We accept returns for physical products that are:
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Unused
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In original, resalable condition
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Returned within 30 days of delivery
Non-Returnable Items
Because of their nature, the following cannot be returned:
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Digital downloads
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Activated digital products, codes, or licenses
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Opened software
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Customized or special-order items
How to Start a Return
To request a return or exchange, contact our customer service team with your order number and the item you wish to return. We will provide instructions and return authorization.
Refunds
Once your return is received and inspected, your refund will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you need to exchange an item for a different edition, version, or product type, contact us for assistance. We’re happy to help you find the right compliance materials.
Need Help?
For shipping questions, lost packages, or return assistance:
Email: 411@mancomm.com
Phone: 1800-MANCOMM